Hotel Self Check In Kiosk With Passport Scanner / Card Encoder Cash Payment

Self Check-In Hotel Systems & Hospitality Kiosks With Passport Scanner Room Key Card Encoder And Face Recognition

What is a hotel self check-in kiosk?
Taking a step back, let’s define a self check-in kiosk. A kiosk is a standalone, electronic device, usually with a touchscreen, that allows users to complete tasks themselves. Perhaps you’ve used a kiosk to print your boarding pass at an airport or to purchase tickets for public transportation. These kiosks enable passengers to complete requests without assistance from a service agent. In a hotel, a self check-in kiosk solution is a similar device, but rather than providing boarding passes or train tickets, the kiosk lets a guest to check into their room by connecting directly into the hotel's PMS (property management system) via API, create room keys (key cards), and maybe even book a restaurant reservation or upgrade to a suite. Hoteliers use self-service kiosks to eliminate the hassle typically associated with hotel check-in and reduce reception desk queues.

What features do hotel check-in kiosks offer?
In a hotel, a self check-in kiosk can actually do a lot more than a simple check-in. What can a check-in kiosk do for your guests?

Check-in: The kiosk can handle the entire check-in process, including finding the guest’s reservation, collecting a payment method, and creating room keys that are compatible with door locks. Some kiosks have integrated document scanners that can record a copy of a passport or ID card too. Guests can complete the entire check-in process in about a minute!

Check-out: Rather than printing folios for every guest and sliding them under guestroom doors on the morning of check-out, you can let guests decide whether they want to print or email their receipts as they walk out of the lobby. Guests can also drop their room keys and arrange transportation upon departure.

Upgrades: You can generate incremental revenue by allowing guests can browse and purchase room upgrades or add-ons from the kiosk. Upselling additional services and add-ons like parking, bicycle rental, and a breakfast package/room service are all fair game. Some guests feel more comfortable buying upgrades on their own terms, rather than while interacting with a staff member.

Service requests: Guests can notify the front desk about any type of request, like asking for additional towels or to replace a lightbulb, without having to pick up the phone or wait in line to speak to someone in person. Employees can also benefit from the opportunity to triage and track these requests when they come in electronically.

Hotel information: Guests can browse information about your F&B outlets, spa, pool, parking options, neighborhood recommendations, and more on the kiosk interface.

Reservations: Some kiosks also allow guests to create, modify, or cancel their reservations, similar to the functionality of the booking engine on your website.

Payment processing: Check-in kiosks must handle registration forms and credit card processing meaning that these systems can also reduce chargebacks and prevent fraud.

Basically, a kiosk can handle nearly any task that does not require assistance from a human. It can also house any hotel information that might otherwise be printed in a guestbook or posted on signage.

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Hotel Self Check In Kiosk With Passport Scanner / Card Encoder Cash Payment Images